1. What Are the Shipping Costs?
- Europe: X€
- USA: X€
- Enjoy free worldwide shipping on orders over X€.
2. How Long Does It Take to Receive My Order?
- Standard delivery time: 2-5 business days.
- Delivery times may vary by product and destination.
- You'll receive a shipping confirmation email with a tracking link after we ship your order.
1. What Are Your T-Shirts Made Of?
- Our items are 100% organic cotton, produced fairly and vegan-friendly.
- Printing is waterless and done in Germany with water-based, eco-friendly, and biodegradable inks.
1. What Is Your Return Policy?
- You can return items within 14 days of receiving your order, no questions asked.
- We accept returns for new and unworn items.
- Report defects or missing items in advance for a full refund.
2. How Can I Initiate a Return?
- You have 14 days from the date you received the goods to request a return.
- Return shipping costs aren't covered; ensure secure packaging.
- Refer to our Cancellation Policy for more information.
3. Can I Combine Multiple Returns in One Package?
- Yes, you can return multiple orders in one package. Include all items and list them in the enclosed note.
4. Has My Return Been Processed?
- We don't send confirmation upon receipt, but you'll be notified when we process your return, typically within 10 days.
- Keep your postal receipt as proof until the refund is issued.
1. My Order Is Defective, Wrong, or Incomplete.
- For complaints, contact us at firstname.lastname@example.org.
- Include photos for defective or wrong items and don't forget to mention your order number.
2. I Have Not Received an Order Confirmation.
- Check your spam folder and contact customer service at email@example.com if you haven't received confirmation within 24 hours.
3. Can I Cancel or Change My Order?
- Cancellation is possible if the order hasn't entered production.
- Orders can't be modified once placed.
- If an item was forgotten, place a new order or request a complete order cancellation for reordering.
4. Can I Change My Shipping Address Later?
- We can update your shipping address if the order hasn't shipped. Contact customer service at firstname.lastname@example.org for assistance.
1. Will Sold Out Items Be Restocked?
- Restocking is uncertain, typically taking 4-6 weeks due to various factors.
1. How Secure Is Online Payment?
- We prioritize payment security.
- Details are encrypted, and credit card payments are processed by a security-certified partner.